Refund policy

Flower’s Fashion, we value your trust and aim to provide a smooth and reliable shopping experience. If your order does not meet your expectations, our Return & Refund Policy below explains how returns and refunds are handled in a clear and straightforward manner.

Return Timeframe

You may request a return within 30 days from the date your order is delivered. Requests submitted after this period may not be approved.

Return Eligibility

To qualify for a return, all of the following conditions must be satisfied:

  • The item must be unused, unworn, unwashed, and in original condition
  • The item must be returned in its original packaging
  • All original tags, labels, and accessories must be intact
  • A valid proof of purchase (order confirmation or receipt) must be provided

Items that fail to meet these criteria may be rejected and returned to the customer.

Items Not Eligible for Return

We cannot accept returns for the following:

  • Items showing signs of wear, damage, washing, or misuse after delivery
  • Items returned without original packaging, tags, or accessories
  • Items returned outside the 30-day return window

Return Fees

  • Return shipping is free of charge
  • No restocking or handling fees apply
  • No additional costs are deducted from approved refunds

Return Procedure

We Accept Return By Mail Or In Store

All returns are handled through our dedicated Return Center. Here's how it works:

  1. Head to our Return Center and fill out the return request form with your order number, the item(s) you'd like to return, and the reason for your return.
  2. Our team will review your request, typically within 1–2 business days. Once approved, we'll email you a free prepaid return shipping label along with instructions on how to package and send your item back.
  3. Pack your item securely and attach the label — there's no cost to you at any point in this process.

You're also welcome to bring your item back in person to our store at 4824 S 24th St, Omaha, NE 68107, United States. Even for in-store returns, please submit the return request form first so our team has your order on file before you arrive.

Exchanges

At this time, Flower’s Fashion does not offer direct exchanges.

If you would like a different item, size, or color, please return the original item for a refund and place a new order once your return has been approved.

Refund Processing

After your return is received and inspected:

  • Refunds are processed within 7 business days
  • Refunds are issued to the original payment method used at checkout
  • A confirmation email will be sent once the refund has been initiated
  • If you do not receive your refund within 7 business days, please contact us at  info@flowersfashion.shop

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery.

To assist with a quick resolution, include clear photos of:

  • The item received
  • The original packaging
  • The shipping label

Based on the situation, we will provide a replacement or issue a full refund. If an order is marked as delivered but not received, we may coordinate with the shipping carrier to confirm delivery details.

Order Cancellation

Orders may be canceled before 3:00 PM (GMT-06:00) Central Standard Time (Chicago) on the same day they are placed.

Once an order has been processed or shipped, cancellation is no longer possible and the order must follow the return process outlined above.

Contact Us

Shop Name: Flower's Fashion

Email: info@flowersfashion.shop

Phone: +1 402-813-4346

Address: 4824 S 24th St, Omaha, NE 68107, United States

Business Hours: Mon–Sat:10:00 AM – 8:00 PM
Sunday:10:00 AM – 6:00 PM